18 1 / 2012
Last month, I placed an order at Otaku.com for the AIR Memorial art book from Key/Visual Art’s.
I originally had bought this from CDJapan, but I was emailed shortly after that it was out of stock. So, after scouring the internet for this artbook that I had been wanting for ages, I came across Otaku.com. I made sure the site was legitimate before ordering (the layout isn’t the most professional, so I had my doubts), and went ahead with it.
After I ordered, I didn’t get an email like I was expecting. (Typically, when you order from a site, they give you a confirmation email.) I didn’t think much of it, though, since I figured I’d get a shipping confirmation email, anyway.
A couple days went by with no confirmation, so I went ahead and emailed customer service. I got a prompt reply that my item would ship after the Japanese New Year ended and the post offices would open up.
Yet another couple of days went by, and no email. So, once again, I contacted customer support, and got an email within minutes containing a tracking number for my package. (I think this site my be run and owned by one single person, so it’s forgivable that the email was forgotten to be sent.)
About a week later, here I am. The package came, and I am very pleased. The book is in wonderful condition, and I’m really happy with the price I paid for it (about $39.00). I’ve been wanting to add this to my AIR collection for awhile, so it’s cool that it’s finally here.
If you can’t find what you want somewhere else, I would go ahead and order from this site. Some of the service may be a bit choppy, but communication is great and you will get your item, though it may take a couple of weeks, since everything is imported from Japan.
Otaku.com gets a 3/5 from me.